Effective Date: October 18, 2025
Website: shohidhardware.com
Business Name: Messrs Shohid Hardware & Paints
1. Overview
At ShohidHardware.com, we value your satisfaction. If you are not completely happy with your purchase, you may be eligible for a return, exchange, or refund under the conditions described below.
2. Eligibility for Returns
You can request a return if:
- The product is damaged, defective, or incorrect.
- You notify us within 3 days of receiving the item.
- The item is unused, unopened, and in its original packaging.
⚠️ Returns are not accepted for color differences due to display settings, used items, or clearance/discounted products.
3. Return Process
To initiate a return:
- Contact us via phone or email with your order number and a photo/video of the product issue.
- Our support team will verify the problem and guide you through the return steps.
- You must ship the product back to our address or hand it over to our delivery partner as instructed.
📦 Return Address:
Shohid Hardware & Paints
Uthura Bazar, Valuka, Mymensingh
4. Refund Options
Once we receive and inspect your returned product, we will process your refund or exchange within 5–7 business days.
Refund methods include:
- Mobile Banking (bKash/Nagad/Rocket)
- Bank Transfer
- Store Credit / Replacement (if you prefer another product)
5. Non-Returnable Items
Some items cannot be returned, such as:
- Custom-mixed or tinted paints
- Opened sealant, thinner, or chemical products
- Tools or items showing signs of use
- Clearance or “Final Sale” products
6. Order Cancellation
- You can cancel an order before it is shipped by contacting our support team.
- Once an order has been dispatched, it cannot be canceled and will follow the standard return process.
7. Damaged or Wrong Product Received
If you receive a damaged or incorrect product, please inform us immediately (within 48 hours) with clear photos.
We will offer a free replacement or full refund after verification.
8. Contact Us
For any questions or assistance regarding returns or refunds, please contact:
📍 Shohid Hardware & Paints
Uthura Bazar, Valuka, Mymensingh
📞 Phone: [01782647929]
📧 Email: [shohidhardwareltd@gmail.com]